Refund Policy

Last updated: 14 May 2026

This Refund Policy applies to all products and services offered by Ivy Innovation (Pty) Ltd ("Ivy", "we", "us", or "our"). We want you to be satisfied with our services. If something isn't right, here's how refunds work.

1. Subscriptions

1.1 Cancellation

You may cancel your subscription at any time from within your account settings. Upon cancellation:

  • Your subscription remains active until the end of the current billing period.
  • You will not be charged for the next billing period.
  • No partial refunds are issued for the remaining days of the current billing period.
1.2 Refund Requests

If you believe you were charged in error or are dissatisfied with the service, you may request a refund within 14 days of the charge by contacting us at the email below. We will review each request on a case-by-case basis.

Refunds are generally not provided for:

  • Partial months of service after voluntary cancellation.
  • Charges where the service was available and functioning as described.
  • Renewals where cancellation was not completed before the billing date.
1.3 Downgrades

If you downgrade your subscription tier, the change takes effect at the start of your next billing period. No refunds are provided for the difference in plan pricing during the current period.

2. One-time Purchases

2.1 Spark Top-ups (CubeWorld)

Spark purchases are non-refundable once the Sparks have been credited to your account. If Sparks were purchased in error and have not been spent, contact us within 48 hours of purchase for review.

2.2 Starter Packs and Cosmetics

Purchases of starter packs, cosmetic items, or other digital goods are non-refundable once delivered to your account.

3. Service Disruptions

If a significant service disruption prevents you from using a paid feature for an extended period (more than 72 consecutive hours), you may be eligible for a pro-rata credit applied to your next billing cycle. Contact us with details of the disruption.

4. How Refunds Are Processed

Approved refunds are processed through our payment processor and returned to the original payment method. Processing times depend on your bank or card issuer, typically 5 to 10 business days.

5. Consumer Protection

This policy does not limit any rights you may have under the Consumer Protection Act 68 of 2008 (South Africa) or other applicable consumer protection legislation. Where this policy conflicts with your statutory rights, your statutory rights prevail.

6. Contact

To request a refund or ask about this policy: